How long does it take to process an order?
1-2 business day
How long does shipping take?
Depending on location between 1-7 business days
You will receive an email with a tracking number once your order has shipped.
If you didn’t find your tracking number via email, you can contact our customer service via firstname.lastname@example.org with your name and order number and we can help you with a tracking number.
What are my shipping method options?
We currently ship all web store orders via UPS and DHL parcel
How much is delivery cost?
For EU countries delivery cost depend on location:
Zone 1: Standard delivery 10 EUR, orders above 50 EUR - free delivery
United Kingdom (free delivery for orders above 100 EUR)
Zone 2: Standard delivery 16 EUR, orders above 50 EUR - free delivery
I do not live in the EU; do you ship internationally?
We also ship to UK and US. Standard delivery is 15 EUR and we offer a free delivery for orders above 100 EUR.
Please note: we do not charge VAT on orders outside of EU (so your price is 21% lower), payment of VAT and possible tax duties is the responsibility of a customer.