DELIVERY

How long does it take to process an order?

1-2 business day

How long does shipping take?

Depending on location between 1-7 business days

Average delivery time within EU: 2-4 business days

How much is delivery cost?

For EU countries delivery cost depend on location:

Zone 1:

Germany - 5 EUR

France - 7 EUR

Netherlands - 8 EUR

Poland - 20 zl

Zone 2: Standard delivery 10 EUR, orders above 50 EUR - free delivery

Austria

Belgium

Denmark

Finland

Ireland

Italy

Luxemburg

Portugal

Spain

Sweden

United Kingdom (free delivery for orders above 100 EUR)

 

Zone 3: Standard delivery 16 EUR, orders above 50 EUR - free delivery

Bulgaria

Croatia

Cyprus

Czech Republic

Estonia

Greece

Hungary

Latvia

Lithuania

Malta

Romania

Slovakia

Slovenia

Will I receive a notification once my order has been shipped? I didn’t receive a tracking number; how do I find this info?

You will receive an email with a tracking number once your order has shipped. 

If you didn’t find your tracking number via email, you can contact our customer service via info@slopesandtown.com with your name and order number and we can help you with a tracking number.

What are my shipping method options?

We currently ship all web store orders via UPS

I do not live in the EU; do you ship internationally?

We also ship to UK, US and Switzerland. Standard delivery is:

United Kingdom - 10 EUR 

United States - 9 EUR

Switzerland - 15 EUR

Free delivery for orders above 100 EUR. 

United Kingdom:

  • Please note: our store does not charge VAT on UK orders, payment of VAT to the UK customs is the responsibility of a customer.  

How much VAT should you expect to pay:

around 20% on the total amount of your purchase (excl shipping cost)

United States:

  • Please note: payment of US import duties is the responsibility of a customer. 

How much import duties should you expect to pay: 

recycled belts  - 3% of the total value of the belts

bamboo socks - 15% of the total value of the socks

beanies and scarves - 10% of the total value of the items 

Switzerland:

  • Please note: our store does not charge VAT on CHE orders, payment of VAT to the CHE customs is the responsibility of a customer.  

How much VAT should you expect to pay: 

around 8% on the total amount of your purchase (excl shipping cost)

We ship all the orders with UPS